FAQ

Check out this video on how to change the ownership of your domain name.

To change your domain ownership online, you must:

1.Access your reserved area at www.pt.pt/en;

2.Select the "Domains" tab;

3.Choose the domain for which you want to change ownership;

4.Select the "Domain Ownership Transfer" action and click "Run";

5.If you have initiated the request as a managing entity, to accept the transfer of ownership, the current owner must click on the link received in the email and follow the steps indicated, within 8 days;

6.If the transfer is accepted, the new owner will receive a notification, having 8 days to accept the transfer of ownership, through the link received;

7.Always confirm that you log in to the account of the user to whom the link is intended;

8.The new owner must read and accept the the Declaration of Responsibility and Processing of Costumer Personal Data;

9.The old and new owners will both receive emails confirming the success of the change.

Note: If the request is initiated by the owner, the step described in point 5 does not occur. In this case, confirmation will only be required for the new owner following point 6.  

For more information click here. 

Alternatively, you can request this change directly to .PT, with the authorization of the domain owner, which can be expressed by filling out and sending the ownership transfer draft available here (legal person) or here (natural person). 

We warn you that the transfer of ownership of domains requested directly from the .PT may result administrative charges. For more information, see our price list.

To change the Managing Entity for your domain, you must:

1.Access your reserved area at www.pt.pt/en;

2.Select the "Domains" tab;

3.Choose the domain directly or search to select it;

4.On the domain page, go to the "General Information" tab where you will find a field called "Transfer key";

5.Click on "Show" and provide the key to the new managing entity.

Once the managing entity receives the transfer key, and in order to complete the management transfer, it must:

1.Access the reserved area at www.pt.pt/en;

2.Select the "Domains" tab;

3.Choose the "Take over Domain Management" option in the upper right corner;

4.Enter the domain name and transfer key in the places indicated;

5.Click "Confirm".

To change the Technical contact of a domain, the Managing Entity of the domain must:

1.Access your reserved area at www.pt.pt/en;

2.Select the "Domains" tab;

3.Choose the domain directly or search to select it;

4.On the domain page, in the "Entities" section, you will find an edit symbol, represented by . By clicking on this symbol it is possible to add the new technical contact by indicating the Nic-Handle or full name of the new person in charge, then confirming it in the symbol .

1.Access your reserved area in www.pt.pt/en;

2.Select the "Domains" tab;

3.Choose the domain directly or search to select it;

4.On the domain page you will have an "Actions" button where you can select the "Remove Domain" option;

5.You will receive an email with a link to confirm the removal. As soon as you confirm, the domain is removed and is free for registration by any interested party;

6.If you do not confirm the removal within a maximum of 8 days, the domain will remain registered.

As an Admin Entity, to remove a domain name you must:

1.Access your reserved area in www.pt.pt/en;

2.Select the "Domains" tab;

3.Choose the domain directly or search to select it;

4.On the domain page you will have an "Actions" button where you can select the "Remove Domain" option;

5.The owner will receive an email with a link to object to the removal;

6.At the end of the 8-day period, if there is no opposition, the domain is removed and is free for registration by any interested party. If there is an objection, the domain will remain registered.

The Nic-Handle is the unique identifier (alphanumeric) of those responsible for the domain name in the .pt domain registration and management system. Whenever a person/entity registers online for the first time, they are assigned a Nic-Handle, which will be duly communicated to them. The Nic-Handle should be used when registering domain names as they save time and help ensure the consistency and accuracy of the information.

The User, in turn, allows those responsible for the domain name, who have previously been assigned a Nic-Handle, to access the reserved area and manage their domains.

If you already have an entity created in the .PT system, but you do not yet have a user, you must create it to be able to manage your domains online. We call to your attention that when creating it, it will be necessary to indicate the same TIN/VAT number, country and email address already included in the entity.

Also make sure that the email address associated with your entity is up to date before starting user creation and contact us if an update is needed.

1.Access the link https://registo.pt.pt/Login.aspx;

2.Click on "Create User";

3.In the window that appears, fill in all the requested data, paying particular attention to the following fields: 

4.A notification will be sent to the email address provided, which contains a link to confirm user creation.

After confirming the creation of the user, it will be possible to access the .pt domain registration system with the username and password defined.

You can change your data through the reserved area, with your access credentials, for this you must:

1.Access the link https://registo.pt.pt/Login.aspx;

2.In the entities tab, access the "My Entity" link in the upper right corner;

3.In the "General Information" tab, you should scroll down the page until you see the "address" and "contact list" fields, where you can edit both the address, email addresses and telephone contacts.

If you want to change the name, NIF and country, please contact .PT.

Watch in this video how to recover your password.

To recover your password, it will be necessary to have a user created in the .pt domain registration system, otherwise it is not possible to make this request, and you must first proceed with the creation of a user.

To retrieve access data, you must:

1.Access the link https://registo.pt.pt/Login.aspx;

2.Click on "Forgot your password?";

3.Insert the main email associated with the existing entity, country and respective VAT number;

4.By clicking on "Send" a notification will be sent to the email address indicated to set a new password. During the password setting process, you will be able to view your username.

Note: Please ensure that the email address associated with your contact is up to date before starting the recovery of the login details and contact us if an update is required. 

In order to fulfil your email change request, we ask you to:

1. Tell us via email which new address you want to associate with your account;

2. Attach to your e-mail an identification document/a copy or online access to company incorporation document.

Alternatively, you can fill in and send us the declaration that you find here.

An entity in .pt can have the following statuses:

A .pt domain name can have the following statuses:

MultiFactor Authentication (MFA) is an important feature that adds an additional layer of security to the login process.

It is a simple and free way to prevent access to your reserved area by unauthorized people.

For more information click here. 

Under the terms of the rules in force, and in compliance with the General Data Protection Regulation, the data of natural persons are always, and by default, placed as confidential in the Whois, and the holder of the same, in reserved access in www.pt.pt/en/, may activate or deactivate said confidentiality in each domain.

Legal persons, on the other hand, will always have their data made available, and it is not possible to activate confidentiality.

To edit the confidentiality of your data, you must:

1.Access your reserved area at www.pt.pt/en/;

2.Select the "Domains" tab;

3.Select the domain in which you want to enable/disable contact confidentiality;

4.On the domain page, in the "Entities" section, you will find an edit symbol, represented by . By clicking on this symbol it is possible to edit the confidentiality (activate/deactivate) and then confirm the symbol .

Note: According to the previous .pt Registration Rules, in force until February 2, 2021, it was possible to activate confidentiality of legal person data, so there may still be some legal persons with confidential data. 

No, in this case the domain name assumes the status "Reserved", it is not delegated in the .pt zone, and consequently it does not work technically, that is, web pages and emails, etc., have no result. 

In order for the domain to be delegated in the .pt zone, i.e., in technical operation and in the "Registered" state, it is necessary to be correctly configure some name servers. 

If you do not have technical knowledge on this subject, you should contact a specialized entity, we suggest that you consult the list of .pt registrar entities.

Before a domain can be used on a web page, e-mail or other services, the existence and correct configuration of name servers is necessary. The web and e-mail server (s) also have to be configured for the mentioned services to work. 

In most cases, the hosting provider has available service packs that include all these matters. The .PT does not provide these services, but for this purpose you can resort to one of our registrars.

There are 3 possible situations:

1.The domain has name servers but they are not configured correctly;

2.The domain does not have nameserver information, since this  information is not mandatory, and therefore it is in the "Reserved" state. If there is no technical configuration, there is also no web page or email;

3.The domain has correct technical information, but the entity has not delegated a web page. The Registrant can choose to only use the domain for email, or even choose not to have delegated services associated with the domain.

There are two possibilities:

1.The web page may not be delegated in the domain's name servers;

2.If you have made a technical change to the .pt registration system within the last 30 minutes, the new delegation may not yet be available on the Internet.