98% of registrars and 95% of customers recommend .PT

The .PT conducted a study, between December 2022 and January 2023, to evaluate the satisfaction of its customers and partners. There were 432 surveys conducted and the results show that 98% of registrars and 95% of customers would recommend .PT to others. The results also show an overall satisfaction with .PT of 8.5 (scale of 1 to 10).

With regard to trust, the representation of registrars that validate the trust felt towards .PT is over 99% and 94% of clients positively evaluate the trust conveyed to them by .PT.

Satisfaction regarding the knowledge and competence of the .PT team reaches 100% in what concerns to registrars and 92% in what concerns to clients. 

The opinion of clients and partners is extremely important for .PT, and therefore we have been implementing some of the actions suggested in previous satisfaction studies, such as, for example, one-to-one DNSSEC workshops for registrars, availability of contents for registrars in the reserved area and guides and tutorials (videos) that facilitate the registration and management of domains in .pt, and publication of technical information in the registrar newsletter. 

See all the results of the study here.